Refund policy

RETURNS

We want you to love your BELSTA pair. If something isn't right, you have 30 days from the date of delivery to request a return.

To be eligible, items must be unworn (indoor try-on on a clean surface is fine), in original condition, and in their original packaging. Items marked as Final Sale are not eligible for return or refund.

Starting a return is easy: log in to your account, open the order, and select Request a return — we'll approve it within 1 business day and email you simple instructions with the return address for our Los Angeles warehouse. Prefer email? Just write to us at info@belstashoes.com with your order number.

Return shipping is paid by the customer. We recommend using a tracked shipping service — we can't be responsible for returns lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, email us at info@belstashoes.com within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund, including shipping — and you won't need to send anything back.

THE BELSTA 12-MONTH PROMISE

Our slippers are hand-stitched to last. If the sole delaminates or a seam comes apart within 12 months of normal indoor wear, we'll replace your pair once, free of charge. Email us a photo at info@belstashoes.com to start a claim. The promise covers manufacturing defects only — normal wear, outdoor use, and washing damage are not included.

REFUNDS

Once your return is received and inspected at our warehouse (within 3 business days of receiving it), we'll notify you by email and issue your refund to the original payment method within 10 business days. Original shipping charges are non-refundable. Depending on your bank, it may take a few additional days for the refund to appear on your statement. If more than 15 business days have passed since your return was approved, contact us at info@belstashoes.com.

EXCHANGES

We don't offer direct exchanges. Need a different size? Return your pair for a refund and place a new order — it's the fastest way. BELSTA slippers run true to size; see our Size Guide before ordering.